FAQ
Quick answers about booking, payments, and your account
No. Browsing, searching, and reading reviews are fully available without signing in. An account is required only when confirming a booking — your booking resumes automatically after you log in.
Go to My Bookings, select the booking, then Cancel. If cancellation is free, you'll get instant confirmation. Some venues require contacting them directly — you'll find a contact option in the booking details.
Cancellation more than 24 hours before the appointment is free at most venues. After that, fees set by the business may apply — shown before you confirm and in booking details. Policies vary between salons, clinics, courts, and chalets.
Yes. Add family members from your profile, then select the right person when booking. You can attach medical notes or preferences shown only to the provider linked to that booking.
From booking details, choose Postpone and pick a new available time. Rescheduling depends on the venue's policy and may be free or fee-based — details are shown before you confirm.
Contact the venue from the app as soon as possible. Service time may be shortened or you may need to rebook depending on availability. Repeated no-shows without cancellation may restrict future bookings.
Yes. We send reminders via push notifications and/or WhatsApp and SMS before your appointment (based on your settings). You can turn reminders on or off in notification settings without affecting booking confirmation.