Privacy Policy

Ehgezly Shukran is operated by 'HubWorks.AI' and provides a booking platform connecting customers with businesses (salons, clinics, courts, and more). This policy applies to our iOS and Android apps and public website.

We only collect what we need to run bookings and keep the experience secure — we do not sell your data to third parties for advertising.

• Account data: name, mobile number, and email — to complete bookings, contact you, and verify your identity.
• Your location: to show nearby venues only — it is not stored permanently and is never shared with any business.
• Family medical notes: shown only to the service provider linked to your booking when you add them.
• Booking history: service, time, payment status, and notes you choose to share with the venue.
• Device and notification data: device identifiers, OS type, and push tokens for reminders and security.
• Usage data: aggregated technical logs (crashes, performance) to improve the app — no cross-app ad tracking.

We use your data solely to provide platform services — booking, reminders, support, and experience improvements.

• Create your account, confirm bookings, and send reminders before appointments.
• Show venues and services relevant to your location or preferences.
• Share necessary booking details with the venue you book with (name, time, service).
• Prevent fraud and protect your account from unauthorized use.
• Respond to support requests and meet legal obligations.

We share your data only when needed to fulfill your booking or comply with the law.

• Businesses: access only the booking and contact details required to deliver the service.
• Payment providers (e.g. Paymob, Stripe, Fawry): payment data processed under their standards — we do not store full card numbers.
• Infrastructure providers: secure hosting and technical services under confidentiality agreements.
• Authorities: only when legally required.

We use trusted services to operate the app. Each has its own privacy policy:

• Firebase (Google): push notifications, analytics, crash reporting, and phone authentication.
• Google Sign-In and Apple Sign-In: social login — we receive only what you authorize.
• WhatsApp Business API: verification codes and reminders when you enable the service.
• Payment providers: in-app payment processing.

If you use the business dashboard, we also collect business data (name, branches, services, team, reports) to manage bookings and payments. This data belongs to your business and is not sold outside the platform.

We keep your account data while it is active. After account deletion, we remove or anonymize personal data within 90 days, retaining transaction records only where required by law or dispute resolution.

You can exercise the following rights at any time. Account deletion is available in-app — as required by Apple App Store and Google Play:

• View and update your account data from profile settings.
• Delete your account: Profile → Settings → Delete account — or contact support below.
• Stop sharing location — you can still search manually.
• Opt out of promotional notifications while keeping booking reminders.
• Request a copy of or correction to your data via email or phone below.

The app is not directed at children under 13 and we do not knowingly collect children's data. If you believe a child provided data without parental consent, contact us to delete it.

We use encryption in transit (HTTPS/TLS) and strict access controls. Despite our efforts, no internet service can guarantee absolute security — do not share verification codes or passwords.

Your data is primarily hosted and processed in Egypt. When using international providers (e.g. Google or Apple), limited data may be transferred to their servers under appropriate contractual safeguards.

We may update this policy and will notify you in-app or by email for material changes. The Last updated date at the top shows the current version.

This policy is governed by the laws of the Arab Republic of Egypt. Disputes are resolved amicably via support first, then before competent courts in Egypt.